Frequently asked questions
Questions
PRODUCTS
What's the difference between GURU and most conventional energy drinks?
Why choose GURU Energy drinks over others? What sets us apart?
Because we keep it simple with a short list of plant-based active ingredients, like natural caffeine, and we skip the artificial stuff like sucralose or aspartame.
Our carefully selected ingredients come together in unique blends that not only boost your energy to new levels but also keep your mind sharp.
Not to mention our selection of delicious flavours that provide a refreshing touch!
So when you need a reliable source of Good Natural Energy, think GURU!
Is GURU certified organic?
Absolutely! We are proud to provide organic energy. All GURU products are certified organic by ECOCERT (Organic Canada) and by USDA (in the USA).
What ingredients are contained in GURU drinks?
Each of our products contains different ingredients and nutritional information, which can be found on our Products Page.
However, we do ensure that each can is made with clean energy to power up your day the right way!
How much cafeine in a GURU?
Please refer to the Products Page to find out the caffeine content in each of our products.
Does GURU drinks contain taurine?
All GURU products are taurine-free with tons of Guuud Energy!
Energy drinks are usually loaded with tons of sugar. How much sugar does a GURU contain?
Each of our products contains different ingredients and nutritional information, which can be found on our Products Page.
However, we do ensure that each can is made with clean energy to power up your day the right way!
Does GURU Lite contain any artificial sweetener or aspartame?
None of our products contain artificial sweeteners such as sucralose or aspartame. We prefer to use stevia and monk fruit, two natural plants, to give a sweet taste to our low-calorie, high-energy beverages.
Stevia leaves have been used for over 1,500 years by the Guaraní peoples of South America. The natives of the region chewed the leaves to sweeten their mouths and sweeten their drinks. The particularity of this plant is that it contains no calories.
Native to Southeast Asia, Luo Han Guo is known as monk fruit because it was used by Buddhist monks since the 13th century. Known for its sweet taste, monk fruit has a sweetening power 200 times more powerful than table sugar, which means that a small amount can make a big difference!
Where do your ingredients come from?
GURU drinks are inspired by functional plants traditionally sourced from different regions of the world.
We source the ingredients according to their origin: Canada, United States, Brazil, Italy, Spain, Sri Lanka, China and Japan.
I am pregnant, is it safe for me to drink GURU?
While caffeine can be enjoyed by many, it's important to note that it's not recommended for pregnant or breastfeeding individuals. We strongly advise following your doctor's recommendations regarding caffeine intake during these periods.
Additionally, for those under 18, it's best to wait before diving into caffeinated drinks. Your health and well-being are our utmost priority!
Why use aluminum cans?
At GURU, we're proud to use aluminum cans for our drinks because they can be recycled completely and indefinitely. This aligns with our commitment to sustainability and reducing waste.
Did you know that aluminum is the most valuable recyclable material in Canada? By recycling your GURU cans, you're not only supporting a cleaner environment but also helping us conserve energy and natural resources.
Be sure to recycle and deposit your GURU cans to make a positive impact on our planet!
Is it possible to mix GURU with alcohol?
Health Canada does not recommend mixing alcohol with energy drinks.
I received some slightly dented cans, can I still drink from them?
Here at GURU we celebrate life's little imperfections.
Sometimes during shipping, our cans might get a little close and end up with tiny dents. But don't worry! These little imperfections don't change the amazing taste or safety of our drinks.
So go ahead, crack open a can, and enjoy every refreshing sip with complete confidence!
ONLINE ORDERS
How can I obtain a promotional code or a coupon?
Want to snag all our latest promotions and coupons? Click here to sign up for our newsletter!
As a thank you, we'll kick things off with a special discount delivered straight to your inbox once you confirm your registration. Happy shopping!
How do you make sure transactions are secure?
To ensure your security, we process all transactions through Shopify Payments, a trusted and secure 3D Secure payments solution provided by Shopify. This system follows strict security protocols to prevent fraud and safeguard your payment details.
Rest assured, we do not store any of your payment information on our website, so your data is always kept safe and secure.
Can I modify or cancel my order?
You can modify or cancel orders within 45 minutes of placement. However, please note that while we strive to accommodate these requests, we cannot guarantee them.
If you have any concerns or questions about your GURU order, feel free to contact us here. We're here to assist you!
What is your return policy?
If your order is returned to our warehouse for an incomplete/wrong address, we will refund your order, excluding the shipping costs that you were initially charged.
In the event that you received the wrong product or damaged cans, please click here to go through the correct process.
DELIVERY AND RETURNS
Are there any shipping fees for online orders?
To find out your shipping fees based on your country of residence, please click here.
Can I return or exchange cases of GURU?
Who to contact if my order shows delivered and I haven't received it?
If you're seeing that your package has been delivered but you haven't received it, don't worry just yet! Sometimes there can be a small delay, so we suggest giving it 24 hours.
If it still hasn't shown up after that, just get in touch with the carrier to open a research file. They'll help track down your package and get it to you as soon as possible!
How can I track my order?
You can track your order by accessing your account here.
How long does it usually takes to receive an order?
Believe us, we want you to get your GUUUUD Energy as fast as possible! Your order will be processed within 24 hours on weekdays and shipped to you within 3-5 business days.
Just a heads-up: shipping might take a bit longer during promotions. We thank you for your patience and support!